Payment Plans

Availability

Payment Plans are an optional Advanced Online Payments feature. They are off by default and may not yet be available for your Club. If the controls are not shown, continue using standard Online Payments and Refunds.

When available and enabled by the Club, a Payment Plan lets a Payer split their complete eligible Open-Season balance into two or three monthly instalments.

How a plan works

• The Payer chooses an available two- or three-instalment schedule in the Payer Portal.
• The first instalment is paid immediately through secure Stripe Checkout.
• The Payer agrees that the remaining instalments will be collected automatically on the displayed monthly dates.
• Each successful instalment appears as an ordinary Payment in ClubPayee and is allocated using the normal balance rules.
• Standard full and partial Online Payments remain available independently of Payment Plans.

The review screen shows the included balance, instalment amounts, dates, and consent wording before the Payer continues to Checkout.

What the plan covers

The plan amount is fixed when the Payer agrees to it. It covers the eligible balance shown at that time. A new Fee or other new charge added afterwards is not added to the existing plan; it remains part of the Payer’s additional Club balance and can be paid separately.

View or cancel a plan

The Payer Portal shows the original plan amount, amount paid, remaining plan amount, current Club outstanding balance, instalment schedule, and payment method summary.

A Payer or Administrator can cancel an active plan. Cancellation stops future automatic collection, but it does not remove or reduce the underlying Club debt. Any unpaid balance remains due and can be settled through the normal Payment options.

Action Required

If a future automatic instalment needs authentication or another Payer action, the plan changes to Action Required and no further automatic collection is attempted until the Payer completes the secure recovery flow.

The Payer should:

1. Sign in to the Payer Portal.
2. Open the Payment Plan.
3. Select Complete payment and follow the secure Stripe steps.
4. If prompted, use Change payment method before trying again.

An Administrator can see that action is required and can cancel the plan, but cannot authenticate a Payment or change the Payer’s payment method for them.